relentless innovation and creativity™

Bison Designs, LLC takes great pride in providing the best customer service and quality merchandise to all of our customers. Please contact Bison for any reason whether you are dissatisfied with your order or completely satisfied with your order via phone (800) 536-2476 or email sales@bisondesigns.com, Monday through Friday, 8:30am to 5pm, Mountain Standard Time.

Bison Designs’ carabiners are not intended for load bearing purposes. All carabiners are for decoration only.

Privacy Policy:

Bison Respects the privacy rights of its customer and keeps all personal information gathered by the use of this website confidential.

Bison uses this information for the sole purpose of fulfilling customer orders; no personal information is passed to any 3 rd party company for any purpose other than order fulfillment.

Defective Merchandise, Refund, & Exchange Policy:

All Bison items are backed by a 30 day money back guarantee; we will exchange the product for up to 1 year. When items are returned for a refund, we will generally issue a refund in the same form of payment originally used for the purchase.

If an item breaks or is defective, return it for repair or replacement. At Bison, we believe in our products and have a 100% lifetime warranty. Please contact our Customer Service Department via phone (800) 536-2476 or email: sales@bisondesigns.com with specific questions or concerns.

Returns should be shipped prepaid to:

Bison Designs, LLC
Attn: Returns
735 South Lincoln Street
Longmont , CO 80501
USA

Shipping is non-refundable unless the item is returned as a result of Bison’s error (damaged in shipping, defective merchandise, wrong item sent, etc.) If you do receive your order and it has an error, please contact Bison’s Customer Service Department via phone (800) 536-2476 or email: sales@bisondesigns.com, Monday through Friday, 8:30am to 5:00pm, Mountain Standard Time.

If you would like to exchange an item, please return the item to Bison with the original packaging or tagging, and make a note of exchange(s). You will be refunded the original purchase price once we receive the item and charged for the new item. If the exchanged items are more expensive, please enclose a check or provide credit card information with the return. Additional shipping charges may apply.

If items are to be returned to Bison, please include a copy of the packing list with your return. Please make a note as to why the product is returned to ensure better service. **If you are unable to locate your packing list for the return, please include the following contact information: Your Name, Address, City, State, Zip Code, Daytime Phone Number, and Email.

Gifts may be returned to Bison for an exchange only.

Sales Tax:

We are required to collect sales tax on shipments to specific states; the appropriate state and local tax rate will be charged to your order during the check out process.

Color Disclaimer:

Bison’s Aluminum Key Accessories, Carabiners, Bottle Openers, and some Belt Buckles are anodized aluminum. The anodization process does not allow for exact color matches, colors may vary from product to product and shipment to shipment.

We have made every effort to display as accurately as possible the colors of our products appearing on this website. However, the actual color you see varies from monitor to monitor and we cannot guarantee the color will be accurate.